Norman is a weirdo, straight up. Most people say that talking to him is like looking in the mirror. They say this because he never talks out loud, (Sal claims to converse with him on a regular basis, but none of us believe him) and because he imitates your body language to a T whenever you interact with him. No one knows why he doesn't talk. He's fully capable. We've heard him do some amazingly accurate celebrity impressions on stage, and supposedly he speaks nine languages, but that remains to be seen. He also refuses to wear any clothing that wasn’t made in the 20th century. He's a strange guy, but we love him. He is in charge of creating believable personalities for all of our QSR and AR programs.